Privacy Policy
How we protect and handle your personal information
Spirit of Whitsundays Cruises Privacy Policy
Last Updated: January 2024
Spirit of Whitsundays Cruises is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
Information We Collect
Personal Information
- Name, email address, and phone number
- Booking and payment information
- Emergency contact details
- Dietary requirements and accessibility needs
- Age information for pricing and safety purposes
Automatically Collected Information
- Website usage data and analytics
- IP address and browser information
- Cookies and similar tracking technologies
- Device information and preferences
How We Use Your Information
We use your personal information for the following purposes:
- Processing and managing your tour bookings
- Communicating with you about your reservations
- Providing customer support and assistance
- Ensuring safety and security during tours
- Sending important updates about weather or schedule changes
- Improving our services and website functionality
- Marketing communications (with your consent)
- Compliance with legal and regulatory requirements
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in our operations (payment processors, booking systems)
- When required by law or to protect our legal rights
- In case of emergency situations during tours
- With your explicit consent
Data Security
We implement appropriate security measures to protect your personal information:
- Secure SSL encryption for all data transmission
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Secure storage of physical and digital records
- Staff training on privacy and security protocols
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
- Provide personalized content and recommendations
You can control cookie settings through your browser preferences.
Your Privacy Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of marketing communications
- Request information about how your data is used
- Lodge a complaint with relevant privacy authorities
Data Retention
We retain your personal information only as long as necessary for:
- Providing our services and fulfilling bookings
- Complying with legal and regulatory requirements
- Resolving disputes and enforcing agreements
- Business record-keeping purposes
Booking records are typically retained for 7 years in accordance with Australian business requirements.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Updating the "Last Updated" date at the top of this policy
Contact Us About Privacy
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: