Terms and Conditions

All ticket sales are final. No further discounts will be applied once a booking has been made. No refunds will be given if a reduced price is found or mentioned after the booking is processed.

Bookings are essential. WALK-ONS ARE NOT PERMITTED.

A Booking Confirmation or Voucher must be presented before boarding will be permitted.

Seniors/Students must present appropriate ID to obtain the advertised rate.

All cruises are subject to minimum passenger numbers. Passenger numbers are capped to prevent overcrowding. Entry is on a first-come, first-served basis. We do not reserve seats.

Tickets must be redeemed within the current whale watching season and calendar year. Extensions beyond this period will not be permitted.

Spirit of Whitsundays Cruises and its employees are not liable for any death, personal injury, or property loss or damage unless caused by the proven negligence of the company or its employees.

The company reserves the right to inspect your bags for security. Non-compliance will result in refused entry and ticket cancellation with no refund.

If a passenger appears intoxicated or under the influence of drugs, our crew reserves the right to deny boarding. No refund will be given.

Prices may change without notice due to government charges, taxes, or levies. All prices are in AUD and include GST.

Adults are responsible for the supervision and safety of minors at all times, including during on-board activities.

Spirit of Whitsundays Cruises takes all reasonable steps to provide a safe and enjoyable experience but is not liable for personal injury, property loss, or death—whether due to negligence or otherwise—unless liability cannot be excluded by law (e.g. Trade Practices Act).

If you have mobility or health conditions that may impact safety, you must disclose this at the time of booking.

Seating is unallocated and follows a "first in, best dressed" policy.

Refund requests must be made within 14 days of the original cruise date. Booking fees for online payments are not refundable.

All passengers must arrive 30 minutes before scheduled departure.

Spirit of Whitsundays Cruises is not responsible for late arrivals.

Missed departures are non-refundable.

Re-bookings may incur an admin fee at our discretion.

Cruises are subject to safe weather conditions.

We may cancel a cruise at any time and will notify passengers via email and SMS. Ensure your contact details are accurate and not unsubscribed from our notifications.

Cancelled cruises due to weather will be rescheduled (subject to availability).

If rescheduling is not possible, a full refund will be offered. Booking fees are non-refundable.

Refunds must be requested within 14 days of the original cruise date.

By purchasing a ticket, you consent to the use of your name, image, and likeness in advertising or promotional content.

You waive any copyright or payment claims and release Spirit of Whitsundays Cruises from any legal claim arising from the use of your image.

Personal recordings/photos must be for private use only. Commercial use is prohibited without written consent.

The company reserves the right to photograph or record guests for promotional or security purposes.